Terms & Conditions
Last Updated: [25/08/2026]
Welcome to Family Perfume House (FPH).
These Terms & Conditions govern your use of the Family Perfume House website and the purchase of products through our website. By accessing our website or placing an order, you agree to these Terms & Conditions.
If you do not agree with these terms, please do not use our website or place an order.
1. About Family Perfume House
Family Perfume House (FPH) is a fragrance-focused brand started in April 2025.
Our products include:
* Inspired Perfumes
* Solid Wax Perfumes
* Fragrance Candles
We aim to provide customers with quality fragrance products and a reliable online shopping experience.
2. Product Information
We make reasonable efforts to ensure that product descriptions, images, fragrance information, sizes, and prices displayed on our website are accurate.
However:
* Product colours and appearance may vary slightly depending on your device or screen.
* Fragrance perception can vary from person to person.
* Product packaging may occasionally change.
* Product availability may change without prior notice.
* Minor variations may occur between product images and the actual product.
Such variations do not necessarily indicate a product defect.
3. Inspired Perfumes
Some Family Perfume House perfumes are inspired fragrance products based on popular fragrance profiles.
These products are sold under the Family Perfume House / FPH brand and are not manufactured, sponsored, endorsed, or affiliated with the original fragrance brands referenced for fragrance inspiration.
Any reference to another fragrance or brand is intended only to communicate the general fragrance inspiration or profile.
Family Perfume House does not claim to be the original manufacturer or owner of any third-party fragrance brand.
4. Pricing
All product prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Prices may be changed or updated at any time without prior notice.
The price applicable to an order will generally be the price displayed at the time the order is successfully placed.
If an obvious pricing or technical error occurs, FPH reserves the right to contact the customer and provide an appropriate resolution.
5. Product Sizes
Depending on availability, certain fragrance products may be offered in different sizes, such as:
* 20ml
* 50ml
* 100ml
* Other sizes as displayed on the website
The applicable price and product quantity will be displayed on the product page before purchase.
6. Cart and Orders
Customers may add available products to their shopping cart and proceed to checkout.
Before completing an order, customers are responsible for reviewing:
* Product name
* Quantity
* Size
* Delivery address
* Contact information
* Applicable discounts
* Shipping charges, if any
* Final payable amount
Once an order is successfully placed, an order confirmation may be provided through the website, email, WhatsApp, SMS, or another available communication channel.
7. Order Acceptance
Submitting an order does not necessarily guarantee acceptance if:
* The product is unavailable.
* There is an obvious pricing or technical error.
* The customer provides incorrect or incomplete information.
* The order appears fraudulent or suspicious.
* Delivery to the provided location is unavailable.
* The order cannot be fulfilled for reasons beyond reasonable control.
If an order cannot be fulfilled after payment has been received, the applicable amount will be handled according to our Returns & Refunds Policy and applicable law.
8. Payment Options
FPH may provide different payment options, including:
Booking Payment
Customers may be offered a ₹150 booking payment option.
Where a booking payment is selected, the remaining order amount will be communicated or collected according to the applicable order/payment terms.
Full Prepaid Payment
Customers may also be offered a full prepaid payment option.
Where applicable, customers may receive a ₹100 discount on full prepaid payment, as displayed or communicated at the time of purchase.
The final payable amount will be displayed before payment.
9. Payment Processing
Online payments may be processed through third-party payment providers.
Payment Gateway: Razorpay
FPH does not normally receive or store complete card, banking, or UPI credentials.
Payment processing is subject to the terms, policies, and security procedures of the applicable payment service provider.
10. Shipping & Delivery
We aim to dispatch orders within the timeframe communicated on the website or at the time of order confirmation.
Delivery times may vary depending on:
* Delivery location
* Courier availability
* Weather
* Public holidays
* Logistics conditions
* Unexpected delays
* Other circumstances beyond our reasonable control
Shipping Partner(s): [Delhivery Surface]
Customers are responsible for providing a complete and accurate delivery address, phone number, and pincode.
Any additional delivery attempts or charges caused by an incorrect address or customer unavailability may be subject to the applicable shipping terms.
For more information, please refer to our Shipping & Delivery Policy.
11. Returns, Refunds & Replacements
Returns, refunds, and replacements are governed by our Returns & Refunds Policy.
Customers should review that policy before placing an order.
For damaged, incorrect, defective, or missing products, customers may be required to provide photographs, videos, an unboxing video, or other information to help us verify the issue.
Our return and refund practices are subject to applicable Indian consumer protection laws.
12. Fragrance Products
Fragrance products are personal-use products, and individual fragrance preferences may vary.
A customer not liking a particular fragrance after opening or using the product does not automatically mean that the product is defective.
Where applicable, opened or used fragrance products may not be eligible for return except where required by applicable law or where the product is defective, damaged, incorrect, or otherwise eligible under our Returns & Refunds Policy.
13. Fragrance Candles
Fragrance candles should be used responsibly and according to appropriate candle safety practices.
Customers should:
* Never leave a burning candle unattended.
* Keep candles away from children and pets.
* Keep candles away from flammable materials.
* Place candles on a stable, heat-resistant surface.
* Follow any safety instructions provided with the product.
FPH is not responsible for damage caused by improper or unsafe use of a product.
14. Solid Wax Perfumes
Solid wax perfumes are intended for external fragrance use as directed.
Customers should follow the product instructions and discontinue use if irritation or an unexpected reaction occurs.
Do not use the product in ways other than its intended purpose.
15. Customer Information
Customers are responsible for providing accurate information during checkout.
This includes:
* Full Name
* Mobile Number
* Email Address
* Delivery Address
* City
* State
* Pincode
FPH is not responsible for delivery issues resulting from incorrect or incomplete customer information.
Our handling of personal information is described in our Privacy Policy.
16. Website Use
Customers agree not to:
* Use the website for unlawful purposes.
* Attempt to gain unauthorized access to the website.
* Interfere with website functionality.
* Upload malicious software or harmful content.
* Misuse payment or checkout systems.
* Use the website to conduct fraudulent activities.
* Copy or reproduce website content without permission.
17. Intellectual Property
The Family Perfume House name, FPH branding, logos, original product images, website content, graphics, text, and other original materials may be owned by or licensed to Family Perfume House.
You may not reproduce, copy, modify, distribute, publish, or commercially use our original content without prior written permission, except where permitted by applicable law.
18. Third-Party Links and Services
Our website may contain links, integrations, or services provided by third parties, including payment, shipping, communication, analytics, or other service providers.
FPH is not responsible for the independent policies, availability, content, or practices of third-party services.
Customers should review the applicable third-party terms and privacy policies when using those services.
19. Promotions and Discounts
From time to time, FPH may offer promotional discounts, coupons, prepaid discounts, bundles, or other offers.
Promotions may have separate terms, validity periods, product restrictions, or usage limits.
Unless specifically stated otherwise, promotional offers cannot be combined with other offers.
FPH reserves the right to modify or discontinue a promotion, subject to applicable law.
20. Website Availability
We aim to keep our website available and functioning properly.
However, temporary interruptions may occur due to:
* Maintenance
* Technical issues
* Hosting problems
* Payment gateway issues
* Internet or network problems
* Security incidents
* Other circumstances beyond our reasonable control
We do not guarantee uninterrupted or error-free website availability.
21. Limitation of Liability
To the extent permitted by applicable law, FPH shall not be responsible for losses arising from circumstances beyond our reasonable control, including shipping delays, payment gateway interruptions, internet failures, or third-party service failures.
Nothing in these Terms & Conditions is intended to exclude or restrict any consumer rights or legal protections that cannot lawfully be excluded or restricted.
22. Force Majeure
FPH shall not be responsible for failure or delay in fulfilling obligations caused by circumstances beyond reasonable control, including natural disasters, extreme weather, government restrictions, strikes, transportation disruptions, technical failures, or other unforeseen events.
23. Changes to These Terms
We may update these Terms & Conditions from time to time.
Updated terms will be published on this page with a revised Last Updated date.
Customers are encouraged to review this page periodically.
24. Governing Law
These Terms & Conditions shall be governed by the applicable laws of India.
Any dispute shall be subject to the jurisdiction of the appropriate courts or authorities as applicable under Indian law.
Jurisdiction: [Surat-Gujarat]
25. Contact Us
For questions regarding orders, products, payments, returns, or these Terms & Conditions, please contact us.
Family Perfume House (FPH)
Business Name: Family Perfume House
Business Address: [273, Rajworld Shopping Center, Ugat Canal Road, adajan, Surat-395009]
Email: [info@familyperfumehouse.com]
Phone / WhatsApp: [+918140091431]
Website: [familyperfumehouse.com]
GSTIN: [24ABNPG7592D1ZJ]
Customer Support Hours: [10:00 Am to 08:00 Pm]
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Family Perfume House (FPH)
Your Fragrance. Your Style. Your Experience.
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