Privacy Policy
Last Updated: [25/08/2026]
Welcome to Family Perfume House (FPH). Your privacy is important to us.
This Privacy Policy explains how Family Perfume House collects, uses, stores, and protects information when you visit our website, place an order, contact us, or use our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you use our website, we may collect information such as:
Personal Information
Full name
Mobile number
WhatsApp number
Email address
Billing and delivery address
City, State, and Pincode
Order details
Payment Information
When you make a payment, your payment may be processed through a third-party payment gateway.
We generally do not directly store your complete debit card, credit card, UPI, or banking credentials on our website.
Payment information may be processed by our payment service provider according to its own privacy and security policies. Payment Gateway
Technical Information
When you visit our website, certain technical information may be automatically collected, such as:
IP address
Browser type
Device type
Operating system
Website pages visited
Date and time of access
Basic website usage information
2. How We Use Your Information
We may use collected information to:
Process and deliver your orders
Confirm your orders
Contact you regarding your order
Provide customer support
Process payments
Handle returns, replacements, and refunds
Improve our products and website
Prevent fraudulent or unauthorized transactions
Maintain business and transaction records
Communicate important service-related information
Send promotional communications where permitted and where you have provided appropriate consent
3. WhatsApp and Customer Communication
If you contact Family Perfume House through WhatsApp, phone, email, or another communication channel, we may use the information you provide to respond to your enquiry and manage your order.
Customer communication may be handled through third-party communication services.
WhatsApp Business Number: [8140091431]
4. Cookies
Our website may use cookies and similar technologies to improve website functionality, understand website usage, remember preferences, and provide a better shopping experience.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website features.
5. Third-Party Services
We may use third-party service providers for services such as:
Payment processing
Website hosting
Shipping and delivery
Analytics
Customer communication
Marketing and advertising
These third parties may process information according to their own terms and privacy policies.
Third-party services used by FPH may include:
Website/Hosting: Hostinger
Payment Gateway: Razorpay
Shipping Partner(s): [Delhivery Surface]
Analytics/Marketing Services: Meta Pixel, Google Analytics
6. How We Protect Your Information
We take reasonable measures to protect customer information from unauthorized access, misuse, alteration, disclosure, or destruction.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
7. Sharing of Information
We do not sell customer personal information as a business practice.
We may share necessary information with trusted service providers when required to:
Process payments
Deliver orders
Provide customer support
Maintain our website
Prevent fraud
Comply with legal obligations
Only information reasonably necessary for the relevant purpose should be shared.
8. Data Retention
We may retain customer and transaction information for as long as reasonably necessary for business operations, customer support, accounting, legal, tax, dispute-resolution, and regulatory purposes.
The applicable retention period may vary depending on the type of information and legal requirements.
9. Your Choices and Rights
Depending on applicable law, you may have rights relating to your personal information, including requesting access, correction, or deletion of certain information.
To make a privacy-related request, contact us:
Email: [info@familyperfumehouse.com]
Phone / WhatsApp: [+91 8140091431]
We may need to verify your identity before processing certain requests.
10. Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate consent.
If you believe a child has provided personal information to us improperly, please contact us so that we can review the situation.
11. External Links
Our website may contain links to third-party websites or services.
Family Perfume House is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
12. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.
Any updated version will be published on this page with a revised Last Updated date.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us.
Family Perfume House (FPH)
Business Name: Family Perfume House
Business Address: [273, rajworld shopping center, ugat canal road, adajan, surat-395009]
Email: [info@familyperfumehouse.com]
Phone / WhatsApp: [+91 8140091431]
Website: [familyperfumehouse.com]
GSTIN : [CUSTOM FILL]
Customer Support Hours: [10:00Am to 08:00Pm]
We will make reasonable efforts to respond to privacy-related enquiries within an appropriate timeframe.